FAQs
Q. What's the deal with this store?
A. We are an official Lemax authorized retailer. We price the items at a fair price, offer good customer service. We already did the work for you by selecting the best products for you to choose from. All of the items you see on our website are the best you can buy. We hope for repeat business and work hard to persuade you to come back again.
Q. Is it safe to put my credit card number on this mysterious website?
A. We do not store any of your credit card information. That's handled by Shopify Payment powered by Stripe, the best in business. We will never share your personal information with anyone else.
Q. How long after placing my order should I expect to receive my shipment?
A. All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere in the continental United States will arrive within 3-5 business days of the order date. Orders being shipped outside of the United States generally arrive within 3-4 weeks of the order date.
Q. What are your shipping and handling rates?
A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a U.S. Postal Service shipping or UPS modules.
Domestic Buyer: Shipping via USPS Priority Mail or UPS with tracking number.
International Buyer: shipping cost varied by buyer location and the shipping cost is charged by USPS Priority International Mail or UPS International mail including insurance and tracking number. There are no any hidden fees from us.
What does my tracking number look like?
USPS Tracking® 9400 1000 0000 0000 0000 00
Priority Mail® 9205 5000 0000 0000 0000 00
Priority Mail International® CP 000 000 000 US
UPS Tracking # IZ 0R0 0V0 00 0000 0000
How can I track my order?
Check your order/shipping confirmation email for the tracking number. Copy it and paste it into this page Click this link https://m.usps.com/m/TrackConfirmAction
Copy it and paste it?
My order never arrived.
Check your order confirmation email for the tracking number. If that doesn't work, send us an email, tell us what you ordered and your order number, then we'll help you out.
My order arrived incomplete or damaged.
Take a deep breath. In your mind's eye, envision the faces of everyone you love and everything you hold dear, and let them go. Then send us an email. Tell us what you ordered and your order number, and we'll help you out.
I would like to return my order.
Send us an email at dreamyhobby@yahoo.com
Returns Process
After receiving the items, contact us within 14 days.
Please note that any items that have been purchased over 14 days ago cannot be returned. Items being returned must include original boxes, manuals, and tags. Items must be brand new and no signs of use.
15% restocking fee may apply
Please enter your email you used to place your order and your order number.
Click the icon in the "create return" column for the product you would like to exchange or return.